A leader’s guide to maximizing employee capacity
A common denominator for market leaders in any sector during these turbulent times is the ability to harness employee engagement to create customer loyalty. Simply put, when companies put employees first, their employees are satisfied, their customers are loyal and their profits increase. In this practical small business webinar, participants explore a variety of proven techniques for turning employee satisfaction and engagement into increased stakeholder value and bottom-line results. The program also offers valuable insight into the critical role that leaders must play to ensure employee engagement.
David O’Brien is president of CT-based WorkChoice Solutions. For 20 years he has been helping businesses improve leadership and team effectiveness through training, coaching and consulting. David works with companies of all sizes to bring about sustainable improvements in effectiveness. His books, The Navigator’s Handbook, 101 Leadership Lessons for Work & Life and The Navigator’s Compass, 101 Steps Toward Leadership Excellence is available online and in bookstores nationwide.