Effective customer communication for business owners and their front-line managers

    What do you or your key managers sound like when you are speaking with your customers?

    Do you find conversations with clients getting out of control and taking up valuable time?Could it be your customer approach is keeping you from getting more business?Do you struggle with communicating your selling ideas to customers?Do you dread confrontations with unhappy clients?

    If you or one of your front-line managers suffers from one of these deficiencies, the path to improved results begins with...

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