Thursday, June 8, 2023
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Featured content

What’s a “Thank You” really worth?

Talk is cheap until you say "Thank You." This university study reminds business owners that sincere appreciation can...

$10,000 for your soul

Millions of people love Amazon for the instant gratification, the almost universal selection and the typically good...

Small Business As Usual episode 19-1, how you make your customers feel

Devon Scanlon, owner/operator of Chick-Fil-A in Brookfield, CT, shares her methods for maintaining fidelity to the simplest...

So you thought chips would end credit card fraud?

Business owners of all kinds accept credit cards, not just retail stores. And while certain kinds of...

Replays of recorded presentations

Informative CEDF webinars and recorded seminars you may have missed

Are you a genius or a genius maker?

Some leaders are great at amplifying the intelligence of others, while most struggle to access their team’s full potential. What do these excellent leaders...

Who is your core customer?

The easiest way to grow your business is by adding new customers who look like your very best customers. Find out how to correctly...

You’re not too small to go global

More than 97% of American exports are produced by small businesses. And while the SBA defines small businesses as those with fewer than 500...

Challenges to building a great website

A good website is designed with the user in mind, which means forgoing visual razzle-dazzle and concentrating on the essential purposes you have for...

Tu negocio no tiene protección si no tienes seguro

Las empresas necesitan un seguro comercial porque ayuda a cubrir los costos asociados con los daños a la propiedad y las reclamaciones de responsabilidad....

S.O.S. Empresa Familiar. Como trabajar con parientes, sin desconocerse

Las empresas familiares necesitan herramientas de valor para atender sus desafíos.  Durante el lapso de una hora, se abordará modelos de anticipación de hechos familiares y de negocios en...

Articles

Small Business Chalkboard -- Articles to help plan and operate your enterprise

Training process

How to create a shareable job aid

The number one most effective form of shareable job aid I have seen is the humble checklist. It’s a simple but powerful tool used...
interuptions

Transform work interruptions into opportunities

If you’re wondering whether interruptions from colleagues have disappeared during the COVID-19 pandemic, rest assured, they have not. Ask just about anyone—those side conversations...

Small Business As Usual podcasts

The art of operating small enterprises and the issues faced by the owners

Small Business As Usual 21-3 — fiscal fitness

Everyone knows how important it is to have enough financial information to make wise decisions. It would be a lot easier if you had...

Small Business As Usual 21-2 — unintentional entrepreneur

Some people appear to be born entrepreneurs. Others seem to end up owning businesses having never contemplated that career. But is that the same...

Small Business As Usual 21-1 — fortitude

What do you do when you lose 85% of your business? Stephen Richmond of Painting with a Twist in Hartford describes his approach.

Small Business As Usual 20-6 — diversity, inclusion & equity

  Karen Hinds of Workplace Success Group explains why small business owners need to be engaged with diversity, inclusion and equity and how it can...

Small Business As Usual 20-5 — facing uncertainty

  What makes some entrepreneurs better suited for the most emotionally challenging part of business ownership -- uncertainty? Dr. Len Wysocki has insights into the...

Small Business As Usual 20-4 — building community

Michael Cervellino of Belle Academy had figured out how to deal with COVID-19 long before the pandemic hit through charity events and old fashioned...

Small Business As Usual 20-3 — preparation for change

As a small business owner, it’s likely you’ll have to deal with change on a daily basis. Ralph Mesite shares how he prepared for...

Small Business As Usual 20-2 — employee personal problems

Organizational development consultant and author Bruce Tulgan explains you can be be humane, thoughtful and take the right approach to dealing with employees who...

Small Business As Usual 20-1 — should you go into business?

Lots of people are attracted to owning their own businesses. But not everyone stops to make a truly informed assessment of whether it’s right...

Small Business As Usual 19-9 — bread saved my life

We've all heard stories about how the challenges of small business ownership cause personal crises. In contrast, Jennifer Acuna, owner of Loafing Around, LLC...
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Latest content

Judi Otton

Small Business As Usual 21-3 — fiscal fitness

Everyone knows how important it is to have enough financial information to make wise decisions....
Training process

How to create a shareable job aid

The number one most effective form of shareable job aid I have seen is the...
interuptions

Transform work interruptions into opportunities

If you’re wondering whether interruptions from colleagues have disappeared during the COVID-19 pandemic, rest assured,...
Red stick figure followed by others

If you want to build real influence, don’t fall for the quid pro quo

I’m fond of saying, “If you don’t have authority, you’ve got to use influence.” Sounds...
Man in block of ice

How to handle being frozen-out by colleagues

If you are doing your best to build real influence at work—by serving others and...