I’m fond of saying, “If you don’t have authority, you’ve got to use influence.” Sounds great, right? But ‘influence’ is often hard to define in the workplace. What does it look like? And, more importantly, how do you get it?
Merriam-Webster defines influence as “the power or capacity of causing an effect in indirect or intangible ways”. Unfortunately, I’ve seen many people, who were otherwise excellent at their jobs, interpret this definition to mean:
- Bribing colleagues, or otherwise seeking to establish a quid pro quo
- Threatening to withhold support for colleagues in the future
- Badgering, bullying, and/or manipulating others
- Charming, flattering, or otherwise seeking to ingratiate yourself with colleagues
- Pointing fingers, blaming, complaining, or otherwise undermining team members
- Going over people’s heads to get what you need
Don’t fall for the quid pro quo approach
The problem with these tactics is they are all akin to ‘influence peddling’—putting some form of pressure on people to get them to do what you want. That might work in the short-term, and maybe even longer. But what it won’t do is make others want to work with you. In fact, it’s likely that, over time, this type of inauthentic influence peddling will make your colleagues actively root against you.
Commit to building real influence
The way to build real influence—in other words, the type of influence that others want you to have—is to focus on how you can be of service. Don’t ask what they can do for you. Ask what you can do for them.
This might sound idealistic. You may worry that, rather than build influence with others, you will simply set yourself up to be taken advantage of.
And it’s true. There will always be insensitive, selfish, or manipulative people in the workplace. Establishing and maintaining boundaries around your time and your commitments is going to be a required discipline if you plan to add real value.
But don’t let these realities hold you back. Most people want to be considerate, want to get better at working together, and want to make good use of your time as well as theirs.
Want to read more? Check out Bruce Tulgan’s book — The Art of Being Indispensable at Work