Most owners of growing small businesses have team leaders or supervisors who assist with the direction of staff so that the customer service and other crucial functions are executed as expected. But do your supervisors have the capacity to grow with your business and take on the leadership skills of a real manager?
The imperative of an owner to stop working “in the business” and start working “on the business” can never come to pass unless you can build a strong bench of people ready to help...
