Tag: customer service

There has been so much hand-wringing over the difficulties caused to Main Street retailers by the rise...

What happens when you fail to go "above and beyond" for your customers? Tony Scacca, owner of...

Early in my career I worked in the office of a specialty retailer that had an “exchange...

Devon Scanlon, owner/operator of Chick-Fil-A in Brookfield, CT, shares her methods for maintaining fidelity to the simplest...

Talk is cheap until you say "Thank You." This university study reminds business owners that sincere appreciation can...