Tag: customer service
How to compete against Amazon
There has been so much hand-wringing over the difficulties caused to Main Street retailers by the rise...
Small Business As Usual episode 18-5, customer-centered business
What happens when you fail to go "above and beyond" for your customers? Tony Scacca, owner of...
One theory and five steps to improve your customer service
Early in my career I worked in the office of a specialty retailer that had an “exchange...
Small Business As Usual episode 19-1, how you make your customers feel
Devon Scanlon, owner/operator of Chick-Fil-A in Brookfield, CT, shares her methods for maintaining fidelity to the simplest...
What’s a “Thank You” really worth?
Talk is cheap until you say "Thank You." This university study reminds business owners that sincere appreciation can...
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