Have you wasted as much money as I have?

Top performers in industries with perpetually high turnover learn how to keep the perfect from being the enemy of the good... or the potentially good.

Many of my food service and retail clients know about my weakness for Chick-Fil-A sandwiches and my admiration for their outstanding customer service training. I wanted to share a revelation about recruiting that makes perfect sense for not just quick service restaurants, where labor conditions are perpetually tight, but in any industry where ...

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